Last Updated: 01.09.2023
Thank you for choosing Trade Africa as your trading bots provider. We are committed to ensuring your satisfaction with our products. Please read our Return and Refund Policy carefully to understand your rights and responsibilities when using our trading bots.
1. Returns
1.1 **7-Day Money-Back Guarantee:**
We offer a 7-day money-back guarantee on our trading services. If you are not satisfied with our trading classes, you are eligible for an accountable percentage refund. To initiate a return, please contact our customer support team at support@tradeafricahub.com to obtain a Return Merchandise Authorization (RMA) number.
1.2 Eligibility Criteria:
– Returns are only accepted for trading courses serivces directly from Trade Africa.
– Returns must be provided RMA number visible on the package.
2. Refunds
2.1 Refund Processing:
– Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
– If approved, your refund will be processed using the original method of payment within 30 business days.
2.2 Non-Refundable conditions
– API Integration costs and trading software are non-refundable.
3. Warranty and Support
3.1 Technical Support:
– Our dedicated support team is available to assist you with any technical issues or questions regarding the use of our trading bots. Contact us at support@tradeafricahub.com
4. Exceptions
4.1 **Special Circumstances:**
– We understand that exceptional circumstances may arise. If you believe you have a special circumstance that requires a return or refund, please contact us, and we will review your request on a case-by-case basis.
5. Contact Information
If you have any questions about our Return and Refund Policy, please contact us at:
Trade Africa
Upper Hill
Email: tradeafricatech@gmail.com
Note:
This Return and Refund Policy is subject to change without notice. Please review this policy periodically for any updates.