Last Updated: 01.09.2023
Thank you for choosing Trade Africa as your trading bots provider. We are committed to ensuring your satisfaction with our products. Please read our Return and Refund Policy carefully to understand your rights and responsibilities when using our trading bots.
Greenlight AI Premium Binary Bot Refund Policy
- Eligibility for Refund:
- Refunds are eligible within 7 days of purchase.
- To be eligible, the bot must have been used as instructed, and proof of any performance issues or discrepancies must be provided.
- Conditions for Refund:
- The refund will be processed only if there is a verified malfunction or technical issue with the bot that cannot be resolved through troubleshooting.
- Refunds are not applicable if the performance of the bot varies due to user error, or incorrect setup.
- Refund requests must include all necessary information, including proof of purchase, screenshots, and a detailed explanation of the issue.
- Process:
- Submit a refund request via email to our support team at support@tradeafricahub.com within the eligible period.
- Our team will review the request within 2 business days and may reach out for additional information or to attempt troubleshooting.
- If approved, the refund will be processed within 2 business days to the original payment method.
- Exclusions:
- Refunds will not be granted for situations involving personal preference changes.
- Refunds are also excluded if the terms of use are violated or if unauthorized modifications have been made to the bot.
- Special Circumstances
– We understand that exceptional circumstances may arise. If you believe you have a special circumstance that requires a return or refund, please contact us, and we will review your request on a case-by-case basis.
6. Contact Information
If you have any questions about our Return and Refund Policy, please contact us at:
Trade Africa Hub
Email: admin@tradeafricahub.com